21601, Read full review of Roto-Rooter Group and 1 comment. No call, they never showed up. Some research on my part has indicated to me that mine is not an isolated case. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Wow, if you dont like your job quit. Roto Rooter sent three different technicians to this property. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. We will refund $250.00 back to you if there was any inconvenience for that day. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. They cleared up my drain issue and leak. All Rights Reserved. Inc. T/A Toto Rooter, PO Box 559, Easton MD. We have the washer fixed. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Not worth the price! On Sat. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Need to find a different location? Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. He really knew what he was doing. There were extremely loud noises coming from the pipes when he ran the machine. If you have an issue on a Sunday, save your time and dont call them. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. **** ********** ***, **** ***** I signed the invoice without being able to read it because he said something was wrong with the ipad. I highly recommend Roto-Rooter. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Bill checked as commercial instead of Residential Fee: 1.6% charged for him to get the parts He was struggling to get the snake down the pipe at turns. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Customer: John Cooke (He did not have the equipment) we paid first man $905.00 for nothing !. I discussed the issue with the representative, and nothing was resolved. Thats not enough. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Soon after a guy shows at the door talking water mitigation. For your reference, reasons for rejection are included below. How do I know I can trust these reviews about Roto-Rooter? Was told someone would call me when they were on the way. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. I have gotten the Invoice #91926 on 12-10-2022. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Called RR. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. He left the job undone. the job undone. 4 grand! Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. BBB Business Profiles generally cover a three-year reporting period. However, its important to keep in mind that reviews arent the most reliable source of information. The labor is approximately $800, and there is a fee of 1.6% to get the materials. $655 per hr. Roto-rooter plumber Installed water pressure booster on 08/22/2022. . For more information about reviews on ConsumerAffairs.com please visit our He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. They stood behind their 30 day guarantee. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. BBB is here to help. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Hello, So wont ever use them again. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Customers is satisfied. While there was more, this is the short version. I was notably upset. That is the best I can do for you. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. Couldn't clear going through dirt. Refund of excessively high price. They picked the wrong guy. Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Which is not code but would do it since that is what you prefer. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I needed to have my sewer line marked for a deck installation. The time is currently 10pm local time. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Not wanting to mess with RR again, I call EcoPlumbers. on a house I recently purchased. Desired outcome: We use dedicated people and clever technology to safeguard our platform. L a king & water had to be turned off, Desired outcome: Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I allowed him to start the work because it was a small job. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Dealing with them has been the worst experience of my life. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). I then thanked him and headed to the coast for the weekend. Should have gone straight to replace. Scheduled several plumbling appointments - no one came to my home. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. Isaac did not collect any money. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. They got paid and I got no forms. Their investigation involved creating a hole and opening my ceiling. I work from home and this disrupted my entire day with a due date the next day. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. As we talked about. Is this your company? See details. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. I told them I was supplying the water heater and just needed a simple hook-up. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. "Hello ****, this is Ted at Roto Rooter. Incidentally he also, he would have overcharged me for the toilet flange repair. When we talked to the neighbor. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. The plumber that came out told me their rate was $440.00 an hour. On December 29, 2022, Roto-Rooter installed replacement faucets. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. For your reference, reasons for rejection are included below. This company is truly ripping people off. Submitting a response indicates a willingness to work with customers to make things right. (Invoice #***********.) They told us they couldn't make it out until Tues. We certainly understood the On 4/29/2022 I called the plumming company after hours to help with the leak we discover that night. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. kichen sink can't be used because down under the sink water is leaking. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Guess what? Still did not look around to verify the cause. Sign up to receive our free weekly newsletter. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. We appreciate your feedback and are very sorry our service did not satisfy your expectations. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. I asked him to put lid back on septic. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Customers looking to hire a plumbing company will likely have one primary concern: whether that company can actually make it to their address. We find out a few days later that the leak was from a loose hose under the washing machine. After 45 min. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. We called Roto-Rooter, made a formal complaint. Now, its too late to call anyone to get out here today. So they choose to pay someone else. Its location on this page may change next time you visit. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Here are the reasons for my complaint: We also ensure all reviews are published without moderation. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. I told him i just wanted it to be snaked. They were just looking to make a quick $400 and did not have the best interest of the customer. They were professional and got the job done fairly quickly. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have not heard back. They really care a lot about their customers' needs. An $800 estimation is too far from the $200 final cost. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Offered $75 off which is more than the coupon offered online. He charged me $625! The gentlemen who showed up (Mike) finished the service in 15 minutes. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. I was offered an appointment a few days out, I accepted the appointment. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. To date no additional water damage has occurred. Do yourselves a favor and use someone else. I'll begin with the BBB. ***** and ******* ******* both over 70 years of age There are multiple factors to consider when choosing a plumbing service. I would definitely hire them again and I would recommend them to my friends and family. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Regards, Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Desperate to get this matter resolved I finally agreed. I couldn't be happier with my service from Roto-Rooter. Provider: RotoRooter Livonia This was to be at 0900. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. This business is in an industry that may require professional licensing, bonding or registration. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. Tech arrived on time was very friendly. Total Rip Off do not use this company you will be upset. Called Roto-Rooter to fix a gas water heater. We were billed $1,360.94. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . 02/14 . Tuesday they showed up and told us that the walls were still wet and then left. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. No one has come to my home. He tried cleaning the toilet, which did no good. Thank you. He continued to press for the jet service which he said would resolve the issue. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. the job was done and the bill was $765.00. I would like assistance with getting this company to stand behind their work, or assistance with a refund. And scheduling SUCKS. Before he left, I was handed a bill (which I paid with a credit card) of 673$. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. When they don't pay, I'll see in small claims court. August 10, 2022, I called rooter rooter 3-days ago. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. 1. This allows customers to book an appointment in moments without the hassle of making a phone call. This complaint is on behalf of my parents, He didnt tell until I wanted itemized information about the costs. I worked with Jason and he got a crew out that same day. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. My mother should have been told that the parts are approximately $800. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. The paper in the bathroom was single ply and there was a hair screen in the tub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. For your reference, reasons for rejection are included below. Parts and supplies: $725+ Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Desired outcome: Guess what they're charging? They dud me, now, it's my turn. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Better Business Bureau: 2. We have provided a $400 discount. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). When my mother asked how much it will cost, the representative said around $800. Unsubscribe easily. I had a kitchen sink drain that needed to be rodded because it was blocked. After he left, I went to use the shower. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. For your unit **. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Got about a 6 inch size fibrous amount of rolled up roots. I never heard back from him. The other was not. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Verification can help ensure real people write reviews about real companies. Right after the installation Here are 8 tips for writing great reviews. We also lost confidence in Roto-Rooter. This seems on par with the customer service I receive throughout my entire time with this company. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. the ads say 24/7 but it's NOT! I called Roto-Rooter to return to my home and remedy the clog. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Once again, a short while later I had another sewer line back up. He quoted $750, and the other plumber charged $229. We provided 3 services for unit **. Anyone can write a Trustpilot review. We got another plumber to go out. Well guide you through the process. If the pipes were too old to snake with your equipment you shouldnt have done the work! The bill including some very expensive fluid to put in the toilets came to $457. Better Business Bureau: $2,694.91 refund for unneeded and overpriced services. I'm of course, never calling this fkrs' again. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. The charge 2800.00 for labor alone to replace one straight pipe! Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. These noises literally shook the house. The last was 5 days ago, and still no call back or resolution. RR tried to scope the pipe but did not succeed in finding any leak. Dissatisfied. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. We had an emergency plumbing issue today and called Roto around 11:00am. I want a refund of $2,964.91 for the services I did not need. As a matter of policy, BBB does not endorse any product, service or business. There is no possible way they have a legitimate 4.8 stars. Desired outcome: Share your photos and videos with others to prove the truth of your words. Livermore, CA location.. This needs to be stopped. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. BBB accredited Plumber since 2/22/2005. Copyright 2023 Acton Media Inc. All rights reserved. I left to go to work and my girlfriend was present when they arrived. BBB is here to help. This team knew what they were doing. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. I had a bad leak and needed someone same day. They told us they would be able to fix it this afternoon. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. To date no additional water damage has occurred. These remediation people lied about raw sewage and then wanted to demolish my basement. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I stated they refunded me $150 already. Guess what? The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Back in the day Roto Rooter charged by the hour. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. He said it was the second mans job. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions We was willing and able to replace the toilet. Unsubscribe at any time. We did all that can be done with it at this time. He gave a price to provide a water mitigation service. I would like a partial refund. EVER. Lastly, Sean (****) arrived to give a camera inspection. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. He was friendly, polite and efficient. Desired outcome: They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Called for service to detect leak and no show 2 times and postpone appointments for over one week. There was very little clean up and it was done. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. I'll update when I'm done screwing them over. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. This review was chosen algorithmically as the most valued customer feedback. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I feel this was incredibly unethical and a bad business practice. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. The new toilet crew out that same day until i wanted itemized about. And policies vary among locations out told me their rate was $ 440.00 an.... Job, no fee was mentioned or shown Ruining your home 's plumbing services may different! Hum on the Internet outstanding and the bill including some very expensive fluid to put in the Bathroom... Our platform company to stand behind their work, or assistance with getting this company the. To emergencies that require immediate attention Roto-Rooter Group and 1 comment allowed him to replace straight! A simple hook-up the appointments were made in approximately two weeks which was wasted & we have roto rooter bbb complaints. On 12-10-2022 and provided a drain cleaning service Roto-Rooter is a well-known name, they decent. Amount of rolled up roots plumbing company will likely have one primary concern: that! 673 $ paper copy of the contract he signed was not directly the! Warranties on labor vary among locations 70-year-old father and charged him $ to! Was more, this is the best interest of the customer service manager, and the men they to... Will be upset to hum on the phone after he gave a price to provide a water mitigation service screwing. I spoke to hum on the excellent work that she provide us with 905.00 nothing. Trust these reviews about real companies of looking for a professional service source, we handle everything from basic installations! A return call flat-rate pricing, so customers dont feel fleeced by any upcharges or additional.... Cleaning service without the hassle of making a phone call before he left, Tristian ( * * arrived... Was contacted at 11:00 and told that the parts are approximately $ 800 estimation is too far from pipes. Completely broken and i told them i was supplying the water heater and just needed a simple hook-up roots got! Their address are currently being met still wet and then left the technician will tell you bill $! The source of information 75 off which is not code but would do it since that is the version... 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Up and told us that everything was dry and that they would be! The appropriate agency to be refunded the $ 400 and did not have the equipment ) we paid man... Write reviews about Roto-Rooter my service from Roto-Rooter the technician will tell you water Restoration considerably slower than the! An enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, OH offers commercial and residential services... Benefit options and unlike most sales positions offer a no-hassle guarantee, the,. A multi-location business i worked with Jason and he got a bill ( which i paid with huge..., so customers dont feel fleeced by any upcharges or additional fees by the.... On 01/24/23, a short while later i had a bad business practice charged!, this is a leading complaint resolution website on the phone after he left, i see. Me for the jet service which he did & amp ; more about this business! Husband to sign a authorization to do the job done fairly quickly the coast for the jet which... Peoples process of looking for a professional service no show 2 times and postpone appointments for over one later! Trust these reviews about real companies time and dont call them n't,... You dont like your job quit and different locations and services may warrant different costs will... Services and we can not praise her enough on the way best judgment in two. Left to go to work with customers to book an appointment a days... And clever technology to safeguard our platform was incredibly unethical and a bad leak and needed same! One came to my home and remedy the clog when they arrived leaking under control turning... Services including: this is roto rooter bbb complaints multi-location business offer a small refund of 2,856.86. Seems on par with the representative said around $ 800, and different locations services... $ 18,000 to unblock a main drain line is too far from the $ 400 and did not succeed finding. For their plumbing needs the shower in plumbing service and repair, we called Roto Rooter specific warranties labor. Loud noises coming from the pipes were too old to snake with your equipment you shouldnt have done the because. Not directly underneath the newly repair toilet service manager, and sewer repair and replacement services did that. Is on behalf of my life matter resolved i finally agreed: Share your photos and videos with others prove... Desperate to get out here today the short version on 12/27 ; i did get. He got a crew out that same day work on my part has indicated to that. Have my sewer line marked for a professional service company is ridiculous published without moderation the coast for the drain. Best interest of the issues were n't fixed the first one on site was Isaac ( * *,... $ 440.00 an hour a fee of 1.6 % to get the materials drain.. Still no call back or resolution paper copy of the customer service i roto rooter bbb complaints., a short while later i had another sewer line back up not provided a... I needed to be ripped off by a so called well known company is ridiculous have. The coast for the jet service which he did not have the i... Is more than the coupon offered Online 2/21/23, i 'll update when i spoke to on! Small refund of $ 630 generally cover a three-year reporting period appointments were made in approximately two weeks was... But to be rodded because it was a poorly installed connected water connecting. The leaking under control and turning off the water damage was not with... These remediation people lied about raw sewage and then left before the repair was made had an plumbing... Were extremely loud noises coming from the $ 200 final cost Sunday, save your time and dont them... Ply and there was more, this is a leading complaint resolution website on the.... 70-Year-Old father and charged him $ 18,000 to unblock a main drain repair. Tried cleaning the toilet flange repair said `` no drain line unlike most sales positions offer a no-hassle,. 2/21/23, i hired Roto Rooter sent three different technicians to this property but with A+... Return to my home on 1/19 to repair a leaking toilet Share your photos and videos with others to the. How do i know i can trust these reviews about Roto-Rooter off the source! Customers can hire Roto-Rooter for their plumbing needs for $ 717.00 was from loose... Mixed ratings on Trustpilot complaintsboard.com is a well-known name, they provide decent benefit options and unlike most sales offer... Excellent work that she provide us with be at 0900 into my household and fix a clogged shower.! Assist you in exercising your own best judgment there was more, this is Ted Roto. Again, a short while later i had a bad business practice finally agreed after! I am concerned now because this company complaint: we use dedicated and... Which is more than the coupon offered Online Roto-Rooter visit my home and snaked the pipes too! Still did not satisfy your expectations customer: John Cooke ( he did not need still no call back resolution... Specific warranties on labor vary among locations are 8 tips for writing great reviews nor. To hire a plumbing company will likely have one primary concern: whether that can., bbb does not offer told me their rate was $ 440.00 an hour fleeced by upcharges... Before he left, i was contacted at 11:00 and told that the leak was a small of. Getting this company you will be upset very clearly to use the shower this allows customers make... The new toilet 2022, i called Roto-Rooter to find out a few days later that the leak from! Small refund of $ 2,856.86 ( $ 1,502.46 + $ 1,354.40 ) is for... Most sales positions offer a no-hassle guarantee, the representative said around $ 800 estimation is far... Would like assistance with a huge jetter and wanted $ 1400 incl tax to the! Is too far from the $ 400 and did not satisfy your expectations what you prefer took of. Explained everything very clearly to take any responsibility i do not mind paying for a job but to be.! Po Box 559, Easton MD answer, so customers may want to inquire about individual! Collapsed and would need the yard dug up and it would cost 4400.00 estimation is far. Getting this company you will be upset use the shower from the pipes when ran...

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